Official Privacy Policy

Privacy Policy 711 Casino
Your Data is Fully Protected

At 711 Casino, player privacy is a priority we take seriously every day. This document details how we collect, use, store, and protect your personal data — with full transparency and accountability.

Updated: 1 January 2026 | Applicable to users in Malaysia
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Data Control in Your Hands

Why Your Data Secure With Us

Banking-Grade Encryption

All data transmitted between your device and the 711 casino servers is protected using 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions. No one can intercept your sensitive information while in transit.

Strict Access Controls

Only authorized personnel with legitimate work requirements are permitted to access player data. Every access is logged and periodically audited by our internal security team to ensure no misuse occurs.

Secure Data Storage

Player personal and financial data is stored on servers protected with layered encryption. Our databases are segregated by sensitivity level, and regular backups are performed to ensure data availability at all times.

No Data Sales

711 Casino has never and will never sell, rent, or trade player personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.

Data Minimization

We only collect data that is strictly necessary for a specific purpose — nothing more. Every piece of data collected has a clear purpose and a defined retention period before being securely deleted.

Immediate Breach Notification

In the event of any data security breach affecting your information, 711 casino will notify you within 72 hours via your registered email, along with the steps we have taken to address the situation.

1Introduction and Scope of Privacy Policy

This Privacy Policy is published by 711 Casino, the operator of an online casino and sports betting platform accessible via the official website at 711casino.onl. This document details our practices and procedures regarding the collection, processing, storage, and protection of personal data for all users who access or use our services.

We understand that your personal data is a trust placed in us, and we take this responsibility seriously. Every decision we make regarding user data is grounded in the principles of transparency, security, and respect for individual privacy.

By registering for or using 711 Casino services, you consent to the collection and use of information as described in this Privacy Policy. Please read this document carefully before registering.

This Privacy Policy applies to all 711 Casino platforms including the main website, mobile app, and any other interfaces we provide for player access.

2Types of Personal Data We Collect

711 Casino collects various categories of personal data depending on the nature of your interaction with our platform. The following are the types of data we may collect:

Identity Data

  • Full name as stated on your official identification document
  • Date of birth for age verification purposes
  • Identity card number (MyKad) or passport number
  • Full current residential address
  • Nationality and country of residence

Contact Data

  • Active email address used for official communications
  • Mobile phone number for two-factor authentication (2FA)
  • Your preferred platform username

Financial Data

  • Bank account information for withdrawal purposes (bank name and account number)
  • Deposit and withdrawal transaction history within the platform
  • Registered e-wallet account details (Touch 'n Go, GrabPay, Boost)

Platform Usage Data

  • Game history records and wagering activity
  • Login session time and duration
  • Game types played and frequency of use

Technical Data

  • IP address and general location information
  • Device type, operating system, and browser version
  • Cookie data and session identifiers
Identity Contact Financial Usage Technical

3Purpose of Your Personal Data Usage

Every piece of data we collect from you has a clear and legitimate purpose. 711 casino uses your personal data for the following purposes:

  • Account Management: Creating, verifying, and maintaining your player account, including the required KYC identity verification process.
  • Transaction Processing: Processing all deposits, withdrawals, and bonus payments securely and accurately using your preferred payment method.
  • Customer Support: Providing technical assistance and resolving any inquiries or complaints you submit through our support channels.
  • Regulatory Compliance: Meeting legal and regulatory obligations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) requirements.
  • Platform Security: Detecting and preventing fraud, suspicious activity, and any attempts to compromise the integrity of the platform.
  • Service Improvement: Analyzing platform usage patterns to enhance your gaming experience and personalize relevant content for you.
  • Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only if you have given explicit consent to receive such communications.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing consent does not affect your eligibility to use the platform's core services.

4Data Sharing with Third Parties

711 Casino does not sell, rent, or trade your personal data to any third party for their own purposes. However, in certain limited and legitimate circumstances, we may share your data with the following parties:

  • Payment Providers: Required transaction information is shared with registered payment service providers such as FPX gateways, DuitNow, and approved e-wallet operators — solely for the purpose of processing your transactions.
  • Game Software Provider: Minimal game session data is shared with licensed game software providers for game delivery and result verification purposes.
  • Regulatory Authority: Data required by law will be disclosed to the relevant authorities upon lawful request, including for the purposes of financial crime investigations.
  • Identity Verification Service: Identity data is shared with licensed third-party KYC service providers for identity verification purposes only.
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for purposes specified in those agreements. They are not authorised to process your data for any other purpose.

5Data Security Measures

711 Casino implements multiple layers of technical and organisational protection to ensure the security of your personal data at every stage of processing:

  • 256-bit SSL Encryption: All communications between your browser and our platform are secured with the latest TLS 1.3 protocol, ensuring data cannot be intercepted during transmission.
  • Two-Factor Authentication (2FA): Account login requires OTP verification via SMS or an authenticator app, adding an extra layer of security beyond just your password.
  • 24/7 Security Monitoring: Our automated monitoring system works around the clock to detect suspicious activity and unauthorised access attempts.
  • Regular Penetration Testing: Our platform undergoes regular security testing and vulnerability assessments conducted by independent cybersecurity experts.
  • Internal Access Controls: 711 Casino staff may only access data relevant to their specific duties, with comprehensive audit logs maintained for every access.
  • Secure Backup: Data is regularly backed up to secure, encrypted locations to ensure rapid data recovery in the event of an unexpected incident.

6Cookie Usage and Tracking Technologies

711 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Cookie Types Purpose Validity Period
Essential Cookies Required for core website functionality — login, game sessions, and security. Cannot be disabled. Session / 30 days
Preference Cookies Saving your language preferences, display theme, and personal account settings for a smoother experience. 1 year
Analytics Cookies Helps us understand how players use the platform for continuous improvement. Data is collected anonymously. 2 years
Security Cookies Detecting suspicious activity, preventing fraud, and protecting your account from unauthorized access. Session
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect platform functionality, particularly essential cookies required for login and game sessions.

7Player Rights Regarding Personal Data

As a registered 711 casino player, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data we hold about you in a readable format.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete data at no charge.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal record-keeping obligations.

Right to Data Portability

You have the right to receive your personal data in a structured format that can be transferred to another service provider.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without having to provide a reason.

Right to Restriction of Processing

You may request that we temporarily pause the processing of your data while we investigate any complaint or enquiry.

To exercise any of the above rights, contact our Data Protection Officer team via the official support email. We will respond within 14 business days from the date the request is received.

8Data Retention Period

711 Casino retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following are the general retention period guidelines we follow:

  • Active Account Data: Retained for the duration your account remains active and for 5 years following account closure for regulatory compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable accounting and AML compliance requirements.
  • Support Communication Logs: Retained for 3 years for complaint resolution and service improvement purposes.
  • Marketing Data: Retained until you withdraw consent or request deletion, up to a maximum of 2 years from your last interaction.
  • Technical & Log Data: Retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. Data that is no longer needed is never retained longer than necessary.

9Children's Data Protection

711 Casino strictly prohibits use of the platform by anyone under the age of 18. We do not intentionally target, collect, or process personal data from minors.

If we discover that personal data of an individual under 18 years of age has been collected without our knowledge, we will immediately delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are welcome to contact us immediately.

10Amendments to the Privacy Policy

711 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or relevant technological developments.

  • Any material amendments will be communicated to registered players via email at least 14 days before taking effect.
  • The "Updated" date at the top of this document will be updated to reflect the date of the latest amendment.
  • Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised policy.
  • Version history of the Privacy Policy is available upon request — contact our customer support to obtain a previous version.

11Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

  • Email: Send an email to our privacy team at [email protected]
  • Live Chat: Use the live chat feature available 24/7 on our platform for an immediate response
  • Help Centre: Browse the FAQ us for answers to general questions related to privacy
We are committed to responding to all privacy-related inquiries within 14 working days. For complex data rights requests, the response period may take up to 30 working days, and we will notify you accordingly.

Your Data is Safe. Experience You Come First.

Enjoy a safe and exciting online casino experience at 711 Casino — with full confidence that your personal data is protected to the highest security standards. Register today and feel the difference.

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